Terms and Conditions

Effective Date: Jan 01, 2024

Terms and Conditions

KINDLY REVIEW THE TERMS AND CONDITIONS THOROUGHLY PRIOR TO ACCESSING THE DESIGNATED SITE. BY USING THE SITE, YOU AFFIRM YOUR UNEQUIVOCAL ACCEPTANCE OF THE ENSUING TERMS AND CONDITIONS, AS WELL AS THE PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, REFRAIN FROM USING THE SITES.

Application

These Terms and Conditions pertain to the websites, encompassing www.iberoom.com, along with any applications, platforms, services, or other resources associated with, disseminated on, or accessible through these websites (referred to as the “Sites”). Aibo Viet Nam Co., Ltd., operating under the brand Iberoom – our brand in the US, manages and operates the website.

Copyrights

The content on the Sites and the materials contained therein are the intellectual property of Iberoom, © 2024. When you access the Sites, a copy of Iberoom materials is generated in your computer’s random access memory, and/or stored on your hard drive, and/or within your proxy server.

Use License

Iberoom extends permission for you to access and view the Sites, as well as to print individual pages from the Sites for your personal, noncommercial use. This permission is granted under the condition that you agree to and accept, without any alterations, the notices, terms, and conditions outlined in these Terms and Conditions.

It is expressly prohibited to modify, copy (except as explicitly stated in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, material, software, products, or services obtained from the Sites.

Trademarks

The trademarks, service marks, and logos (collectively referred to as the “Trademarks”) featured on the Sites are both registered and unregistered properties of Iberoom and other entities. No content on the Sites should be interpreted as granting, either implicitly, by estoppel, or otherwise, any license or right to use any Trademark exhibited on the Sites without the prior written consent of the respective Trademark owner. Iberoom is committed to robustly defending its intellectual property rights to the fullest extent permitted by law.

The use of the name Iberoom, the Iberoom logo, or any other Iberoom identifiers is strictly prohibited without prior written permission from Iberoom, including in advertising or promotional materials related to the distribution of content from the Sites. Approval in writing from Iberoom is mandatory for the use of the Iberoom logo as part of a link to or from any site. Fair use of Iberoom’s Trademarks necessitates proper acknowledgment. Any mention of other product and company names on the Sites may be the Trademarks of their respective owners.

Product Orders, Content and Specifications

The features, content, specifications, products, and prices of products and services outlined on the Sites are subject to change without prior notice. Descriptions or depictions of certain weights, measures, and similar details are approximate and provided for convenience purposes only. Although Iberoom makes reasonable efforts to accurately represent the attributes of our products, including colors, the actual color may depend on your computer system, and we cannot guarantee precise color representation. The presence of any products or services on the Sites at a given time does not imply or assure their availability at all times. While we strive to fulfill all orders to the best of our ability, Iberoom does not guarantee the availability of any specific product featured on the Sites. Iberoom retains the right to cease the sale of any listed product on the Sites without prior notice.

The prices exhibited on the Sites are quoted in U.S. dollars and are applicable only within the United States. These prices do not encompass shipping and handling or applicable sales taxes, which will be added to your total invoice amount. You are responsible for payment of any incurred shipping and handling charges, as well as state and local sales or use taxes related to your order. Despite our aim for an error-free experience on the Sites, we do not assure the accuracy or completeness of any content, including price information and product specifications. In the event of price errors, corrections will be made, and the revised price will apply to your order. Iberoom retains the right to retract any stated offer and rectify errors, inaccuracies, or omissions, even after an order has been submitted and accepted.

Delivery and Proof of Order

We utilize shipping units such as USPS, EMS, Yun Express, or FedEx to deliver our products; hence, we do not have direct control over the customer’s signature during receipt or other evidence upon delivery.

Our shipping unit will position the carpet products in front of your door, gate, or front yard upon delivery. Hence, we kindly request you to meticulously inspect the designated area to receive your order.

Verification of delivery is done through the tracking number information provided by the shipping unit. If, for any reason, your order does not reach you, kindly contact us to obtain the tracking number (or refer to the email sent at the commencement of delivery) and reach out to the respective delivery unit for proof of delivery. This serves as the foundation for initiating a refund due to lost orders.

BY AGREEING TO OUR TERMS AND CONDITIONS AND MAKING A PURCHASE ON THE WEBSITE, YOU ALSO CONSENT TO THE DELIVERY AND VERIFICATION PROCESS USING THE TRACKING NUMBER SUPPLIED BY IBEROOM WHEN DISPATCHING THE GOODS TO YOU. IN THE EVENT OF A LOST ORDER, YOU FURTHER AGREE TO ADHERE TO THE PROCEDURES OUTLINED BY IBEROOM TO SECURE EVIDENCE OF THE LOST ORDER AND INITIATE A REFUND IN ACCORDANCE WITH OUR POLICY.

Following the confirmation of successful delivery by the delivery party through the tracking number, we establish a period of 30 days during which customers can provide feedback. If no feedback is received within this timeframe, we will not proceed to address any complaints related to non-receipt of orders.

For instance, if a purchase is made on February 1, and the order is delivered on February 24, customers are required to email us no later than March 26 if they have not received their order and wish to lodge a complaint.

Payment

The primary payment method on the Iberoom website is facilitated through the Stripe payment gateway. Presently, our online payment options include major credit cards such as Visa, MasterCard, Discover, and American Express.

When making a purchase, customers are requested to complete online payment directly on our website, Iberoom.com. It’s important to note that we exclusively accept online payments through the specified credit cards, and no other forms of payment are utilized.

To prioritize customer security, our website is designed to abstain from capturing any segment of your financial information. This means that we do not have access to your credit card details, ensuring the confidentiality and protection of your sensitive information.

Return/Refund

We actively encourage customers who are dissatisfied with the products we provide to voice their concerns by reaching out to us via email at support@iberoom.com. Upon receiving a complaint, we commit to promptly addressing it and offering the best possible solution to our customers. If, for any reason, the proposed solution is not agreeable to the customer, we are prepared to refund the purchase amount.

In the event that a customer directly raises a dispute with the bank that issued the card used for payment on our website, without prior complaints or our email correspondence regarding product dissatisfaction, all resolutions will be handled by the bank. Both parties agree to accept the decision made by the bank in such circumstances.

Third-Party Site Links

The Sites may include links to websites owned or operated by entities other than Iberoom. These links are provided solely for your reference. Iberoom does not exert control over external sites and is not accountable for their content. The inclusion of links to an external site by Iberoom does not constitute an endorsement of the content on that site. Unless expressly stated otherwise, it does not imply any sponsorship, affiliation, or association with the owner, operator, or sponsor of the linked site. Furthermore, the inclusion of links by Iberoom does not signify authorization to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol present on the linked site.

DISCLAIMERS

THE INFORMATION AND MATERIALS PROVIDED ON THE SITES ARE MADE AVAILABLE FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS, AND CONDITIONS OUTLINED HEREIN. IT’S IMPORTANT TO NOTE THAT THESE MATERIALS MAY NOT NECESSARILY REFLECT THE OPINIONS OF IBEROOM. THEY ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT, OR UP-TO-DATE. IT IS ADVISED THAT YOU DO NOT ACT OR RELY ON ANY INFORMATION OR MATERIALS FOUND ON THE SITES, ESPECIALLY WHEN MAKING INVESTMENT DECISIONS. IT IS ESSENTIAL TO INDEPENDENTLY VERIFY THE ACCURACY OF ALL SUCH INFORMATION AND MATERIALS BEFORE TAKING ANY ACTIONS OR RELYING ON THEM FOR INVESTMENT DECISIONS. PLEASE BE AWARE THAT THESE MATERIALS MAY BE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.

NO WARRANTIES; LIMITATION OF LIABILITY

IBEROOM MAKES NO REPRESENTATION REGARDING THE SUITABILITY OF THE MATERIALS ON THE SITES FOR ANY SPECIFIC PURPOSE. ALL SUCH MATERIALS ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY, WHETHER EXPRESS OR IMPLIED. IBEROOM EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

IBEROOM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITES, FOR YOUR ACTIONS OR INACTIONS IN CONNECTION WITH THE SITES, OR FOR ANY DAMAGE TO YOUR COMPUTER, DATA, OR ANY OTHER DAMAGE INCURRED IN CONNECTION WITH THE SITES. YOUR USE OF THE SITES IS AT YOUR OWN RISK.

IN NO EVENT SHALL IBEROOM BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITES, THE MATERIALS IN THE SITES, THE DELAY OR INABILITY TO USE THE SITES, OR OTHERWISE ARISING IN CONNECTION WITH THE SITES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IT’S IMPORTANT TO NOTE THAT SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Submissions

Iberoom values feedback from its customers and website visitors regarding its products and services. If you transmit or submit any information or material (such as posts on chat boards, blogs, emails, contest entries, or the forwarding of “before and after” pictures and/or commentary) to Iberoom (referred to as “Submissions”), these Submissions will be considered and remain the property of Iberoom. There will be no obligation of confidentiality on the part of Iberoom concerning the Submissions, and Iberoom will not be held responsible for any use or disclosure of the Submissions. By providing Submissions to Iberoom, you acknowledge and agree that Iberoom has the right to publish the material for any purpose, including but not limited to advertising and promotional activities.

Legal Disputes

By using the Sites, you agree that this agreement is governed by the laws of the USA. You hereby give your consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies, and other dispute resolution organizations in USA, for all disputes: (a) arising out of, relating to, or concerning the Sites and/or this agreement, (b) in which the Sites and/or this agreement is a relevant issue or material fact, or (c) in which the Sites and/or this agreement is referenced in a document filed in a court, tribunal, agency, or other dispute resolution organization.

With prior agreement from Iberoom, any claim, dispute, or controversy arising out of, relating to, or concerning the Sites and/or this agreement shall be settled through binding arbitration in accordance with the Rules of the American Arbitration Association. The decisions of the arbitrators will be binding and conclusive on all parties involved, and any judgment on an arbitrator’s award may be entered by any court with competent jurisdiction. This provision is enforceable in any court of competent jurisdiction.

The use of the Sites is unauthorized in any jurisdiction that does not fully recognize all provisions of this agreement, including, but not limited to, this paragraph, as well as the warranty disclaimers and liability exclusions mentioned above. While Iberoom has aimed to comply with all known legal requirements in creating and maintaining the Sites, there is no representation that materials on the Sites are suitable or available for use in any specific jurisdiction. Accessing the Sites in any jurisdiction where all or any part of the Sites may violate legal requirements is unauthorized, and you agree not to do so. It is your responsibility to comply with applicable laws. Any use contrary to this provision or any other provision of this agreement is at your own risk. If any part of this agreement is deemed invalid or unenforceable under applicable law, the invalid or unenforceable provision will be considered superseded by a valid, enforceable provision that aligns most closely with the original intent, and the remainder of the agreement will continue to govern such use.

Revisions to the Terms and Conditions

You acknowledge that Iberoom reserves the right to modify the terms, conditions, and notices governing the use of the Sites at any time and without prior notice.

Entire Agreement

This agreement, in conjunction with the Iberoom Privacy Policy, terms annd conditions, and any other relevant terms applicable to a specific transaction or interaction with us, constitutes the entire agreement between you and Iberoom regarding the Sites. It supersedes all previous or contemporaneous communications and proposals, whether conveyed electronically, orally, or in writing, between you and Iberoom in connection with the Sites. No modification to this agreement shall be effective unless authorized by Aibo Viet Nam Co., Ltd. or unless it is physically signed in blue ink by an Aibo Viet Nam officer. Any purported waiver of any breach of this agreement shall not be considered a waiver of any future breach. A printed version of this agreement and/or any notice provided by Iberoom in electronic form shall be admissible in judicial or administrative proceedings related to this agreement or your use of the Sites, to the same extent and subject to the same conditions as other business documents and records originally produced and maintained by Iberoom in printed form.

Inappropriate Material

Posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic, or profane material, or any material that could potentially constitute or encourage conduct considered a criminal offense, giving rise to civil liability, or otherwise violating any law, is strictly prohibited. In our sole discretion, and in addition to any available legal or equitable remedies, if we determine that you have violated or are likely to violate these prohibitions, we reserve the right to take any action deemed necessary to remedy or prevent the violation. This may include, but is not limited to, the immediate removal of the relevant materials from the Sites. We will fully cooperate with any law enforcement authorities or comply with a court order or subpoena that requests or directs us to disclose the identity of anyone posting such materials.

Termination

We retain the right to suspend or terminate your account or your access to the Sites at our discretion, with or without cause. You are solely responsible for any orders placed or charges incurred through your account before termination. Additionally, we reserve the right to modify, suspend, or cease any or all aspects of the Sites at any time without prior notice.

Contact Information

For inquiries regarding the Terms and Conditions, please feel free to reach out to us by calling +1(315)997-0795 or utilizing the contact us page on our website at www.iberoom.com.

While Iberoom aims to receive and process your emails and other information submitted through the Sites promptly, we cannot guarantee the timely and accurate receipt of all such communications. Please note that Iberoom is not legally obliged to read, act on, or respond to every email or information submitted. Additionally, be mindful that internet email is generally not considered a secure form of communication.

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