Shipping policy

Effective Date: Jan 01, 2024

Shipping Policy and Shipping Timeframe

Our shipping process is outlined as follows:

  • Processing Time: 7 – 9 business days
  • Delivery Time: 10 – 15 business days after processing
  • Total time to receive your order = Processing Time + Shipping Time = 17 – 24 days
  • Order cutoff time: 10 PM – (GMT-05:00) EST
  • Warehouse Address: 6256 Division St, Cass City, Michigan (MI) 48726, United States

We offer various shipping methods, including Standard Shipping (USPS, EMS, Yun Express, or FedEx), and operate from Monday to Friday, excluding weekends and public holidays.

Please be aware that inaccuracies or omissions in the information provided may impact your order processing time. Examples include inaccurate or incomplete payments, incorrect address information, and insufficient product dimensions. We appreciate your understanding and support in such cases.

Occasionally, delivery times may vary due to factors beyond our control, such as:

  • IR Disputes/Strikes
  • Weather conditions
  • Seasonal demands (e.g., holidays)
  • Bulky or oversized items
  • Carrier errors

Should any of these circumstances affect your package, we commit to keeping you informed with relevant updates.

Shipping Costs

  • Standard shipping cost: $6.99
  • Free shipping is available for orders exceeding $150, after applying any applicable promotion code.

Incorrect Address Disclaimer

Customers are fully responsible for the accuracy of information provided during the purchase, including delivery and billing details. We are not liable for any loss or damage resulting from incorrect customer-provided information. Customers are also responsible for any costs associated with confirmation or redelivery of items.

Business Hours

Our operating hours are Monday to Friday, from 9 – 17 (GMT-5:00) EST. We are closed on Saturdays, Sundays, and holidays, but we remain accessible through email for assistance.

Order Tracking

To track your order status, visit Order Tracking Page and enter your Order ID and Billing email. These details will be emailed to you upon successfully placing your order.

Missing Orders

In the event that your order goes missing, contact us at support@iberoom.com. We aim to respond within 2 business days to provide an update on your order status.

Contact Information

  • Address: 6256 Division St, Cass City, Michigan (MI) 48726, United States
  • Phone: +1(315) 997-0795
  • Email: support@iberoom.com